customer experience

<img width="768" height="424" src="https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-768x424.jpeg" class="card-responsive-img fit-img" alt="ERP AI" decoding="async" fetchpriority="high" srcset="https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-768x424.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-156x86.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3.jpeg 969w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

approfondimento
ERP AI: la tecnologia che cambia la gestione dei processi aziendali
04 Mar 2025
di Carlo Lavalle
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<img width="768" height="544" src="https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-768x544.jpg" class="card-responsive-img fit-img" alt="Ai telco" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-768x544.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-1017x720.jpg 1017w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-124x88.jpg 124w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-1024x725.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2.jpg 1131w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Report WEF
Da telco a techco: ecco come l'AI sta trasformando il settore delle tlc
03 Mar 2025
di Pierluigi Sandonnini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-768x432.jpg" class="card-responsive-img fit-img" alt="Contact Center AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

applicazioni
Contact center AI: come Assist Digital sta trasformando il customer service con l’intelligenza artificiale
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-768x432.jpg" class="card-responsive-img fit-img" alt="Agenti AI Customer Experience" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Agenti AI
La svolta degli agenti AI nella customer experience: il punto di vista di indigo.ai
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg" class="card-responsive-img fit-img" alt="AI Customer Service" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

AI e customer experience
AI e customer service: i dati di Zendesk
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-768x432.jpg" class="card-responsive-img fit-img" alt="AI customer management" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Applicazioni
AI e customer management: il caso EssilorLuxottica
22 Feb 2025
di Federico Parravicini
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<img width="768" height="339" src="https://img.ai4business.it/wp-content/uploads/2025/01/20153452/image-45-768x339.jpg" class="card-responsive-img fit-img" alt="image" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/01/20153452/image-45-768x339.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/01/20153452/image-45-1280x566.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/01/20153452/image-45-156x69.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/01/20153452/image-45-1024x453.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/01/20153452/image-45-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/01/20153452/image-45.jpg 1387w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Report capgemini
Investimenti: AI e GenAI guidano le tecnologie chiave nel 2025
20 Gen 2025
di Pierluigi Sandonnini
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<img width="500" height="337" src="https://img.ai4business.it/wp-content/uploads/2024/12/18112633/image-65.png" class="card-responsive-img fit-img" alt="Rapporto Anitec-Assinform 2024" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/12/18112633/image-65.png 500w, https://img.ai4business.it/wp-content/uploads/2024/12/18112633/image-65-131x88.png 131w, https://img.ai4business.it/wp-content/uploads/2024/12/18112633/image-65-lq.png 30w" sizes="(max-width: 500px) 100vw, 500px" data-eio="l" />

report ANITEC-ASSINFORM
Mercato digitale: nel 2024 + 3,4% per un valore di 81,4 mld di euro, spinto dall'intelligenza artificiale
18 Dic 2024
di Pierluigi Sandonnini
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<img width="528" height="263" src="https://img.ai4business.it/wp-content/uploads/2024/12/04175402/image-26.png" class="card-responsive-img fit-img" alt="AI for Inclusion Microsoft" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/12/04175402/image-26.png 528w, https://img.ai4business.it/wp-content/uploads/2024/12/04175402/image-26-156x78.png 156w, https://img.ai4business.it/wp-content/uploads/2024/12/04175402/image-26-lq.png 30w" sizes="(max-width: 528px) 100vw, 528px" data-eio="l" />

eventi
AI For Inclusion: collaborazione tra Microsoft e Politecnico di Milano per promuovere accessibilità e inclusione
04 Dic 2024
di Redazione 
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care-768x432.jpg" class="card-responsive-img fit-img" alt="AI vendite outbound" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2024/12/02092220/AI-customer-care.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

VENDOR POINT OF VIEW
AI per il customer care: come aiuta gli operatori a soddisfare i clienti
02 Dic 2024
di Redazione 
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