customer experience

<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-768x432.jpg" class="card-responsive-img fit-img" alt="AI marketing comunicazione" decoding="async" fetchpriority="high" srcset="https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-300x169.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing-678x381.jpg 678w, https://img.ai4business.it/wp-content/uploads/2019/02/14074207/intelligenza-artificiale-marketing.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Vendor point of view
AI per aziende: come ottimizzare dati e processi aziendali
07 Mag 2025
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<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2024/07/31172441/shutterstock_2345949869-768x512.jpg" class="card-responsive-img fit-img" alt="AI legale assicurativo" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/07/31172441/shutterstock_2345949869-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2024/07/31172441/shutterstock_2345949869-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2024/07/31172441/shutterstock_2345949869-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2024/07/31172441/shutterstock_2345949869.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ANALISI
Come l’AI sta trasformando i settori legale e assicurativo
24 Apr 2025
di Paolo Tanfoglio
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<img width="768" height="513" src="https://img.ai4business.it/wp-content/uploads/2017/11/13202934/Riconoscimento-Facciale-Smartphone-768x513.jpg" class="card-responsive-img fit-img" alt="Emotion AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2017/11/13202934/Riconoscimento-Facciale-Smartphone-768x513.jpg 768w, https://img.ai4business.it/wp-content/uploads/2017/11/13202934/Riconoscimento-Facciale-Smartphone-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2017/11/13202934/Riconoscimento-Facciale-Smartphone-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2017/11/13202934/Riconoscimento-Facciale-Smartphone-300x200.jpg 300w, https://img.ai4business.it/wp-content/uploads/2017/11/13202934/Riconoscimento-Facciale-Smartphone.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ANALISI
Emotion AI: potenzialità e limiti del riconoscimento delle emozioni con l’intelligenza artificiale
03 Apr 2025
di Eleonora Giancarli
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<img width="768" height="394" src="https://img.ai4business.it/wp-content/uploads/2024/08/09131114/shutterstock_2478290713-AI-marketing-768x394.jpg" class="card-responsive-img fit-img" alt="chip AI infrastruttura" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2024/08/09131114/shutterstock_2478290713-AI-marketing-768x394.jpg 768w, https://img.ai4business.it/wp-content/uploads/2024/08/09131114/shutterstock_2478290713-AI-marketing-156x80.jpg 156w, https://img.ai4business.it/wp-content/uploads/2024/08/09131114/shutterstock_2478290713-AI-marketing-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2024/08/09131114/shutterstock_2478290713-AI-marketing.jpg 1000w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

ANALISI
AI generativa e conversazionale: per innovare la customer experience servono entrambe
01 Apr 2025
di Josef Nowak
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<img width="768" height="424" src="https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-768x424.jpeg" class="card-responsive-img fit-img" alt="ERP AI" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-768x424.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-156x86.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3.jpeg 969w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

approfondimento
ERP AI: la tecnologia che cambia la gestione dei processi aziendali
04 Mar 2025
di Carlo Lavalle
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<img width="768" height="544" src="https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-768x544.jpg" class="card-responsive-img fit-img" alt="Ai telco" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-768x544.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-1017x720.jpg 1017w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-124x88.jpg 124w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-1024x725.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/03/03114541/image-3-2.jpg 1131w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

Report WEF
Da telco a techco: ecco come l'AI sta trasformando il settore delle tlc
03 Mar 2025
di Pierluigi Sandonnini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-768x432.jpg" class="card-responsive-img fit-img" alt="Contact Center AI" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807.jpg 1921w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

applicazioni
Contact center AI: come Assist Digital sta trasformando il customer service con l’intelligenza artificiale
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-768x432.jpg" class="card-responsive-img fit-img" alt="Agenti AI Customer Experience" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672.jpg 1921w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

Agenti AI
La svolta degli agenti AI nella customer experience: il punto di vista di indigo.ai
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg" class="card-responsive-img fit-img" alt="AI Customer Service" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002.jpg 1921w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

AI e customer experience
AI e customer service: i dati di Zendesk
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-768x432.jpg" class="card-responsive-img fit-img" alt="AI customer management" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891.jpg 1921w" sizes="auto, (max-width: 768px) 100vw, 768px" data-eio="l" />

Applicazioni
AI e customer management: il caso EssilorLuxottica
22 Feb 2025
di Federico Parravicini
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