Osservatori Digital Innovation

<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-768x432.jpg" class="card-responsive-img fit-img" alt="Agenti AI Customer Experience" decoding="async" fetchpriority="high" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Agenti AI
La svolta degli agenti AI nella customer experience: il punto di vista di indigo.ai
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg" class="card-responsive-img fit-img" alt="AI Customer Service" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

AI e customer experience
AI e customer service: i dati di Zendesk
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-768x432.jpg" class="card-responsive-img fit-img" alt="AI customer management" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Applicazioni
AI e customer management: il caso EssilorLuxottica
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B-768x432.png" class="card-responsive-img fit-img" alt="Droni: al via la ricerca dell&#039;ultimo nato in casa Osservatori Digital Innovation del Politecnico di Milano" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B-768x432.png 768w, https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B-1280x720.png 1280w, https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B-156x88.png 156w, https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B-1536x864.png 1536w, https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B-640x360.png 640w, https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B-1024x576.png 1024w, https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B-lq.png 30w, https://img.ai4business.it/wp-content/uploads/2024/02/22125012/Placeholder_post_AI4B.png 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Droni: al via la ricerca dell'ultimo nato in casa Osservatori Digital Innovation del Politecnico di Milano
29 Giu 2019
di Redazione 
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<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2019/06/14113919/RPA-Robotic-Process-Automation-Concept-768x512.jpg" class="card-responsive-img fit-img" alt="software automation" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2019/06/14113919/RPA-Robotic-Process-Automation-Concept-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/06/14113919/RPA-Robotic-Process-Automation-Concept-1079x720.jpg 1079w, https://img.ai4business.it/wp-content/uploads/2019/06/14113919/RPA-Robotic-Process-Automation-Concept-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2019/06/14113919/RPA-Robotic-Process-Automation-Concept-1024x683.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2019/06/14113919/RPA-Robotic-Process-Automation-Concept-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/06/14113919/RPA-Robotic-Process-Automation-Concept-300x200.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/06/14113919/RPA-Robotic-Process-Automation-Concept.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
L’intelligenza artificiale a supporto dei processi: l’era della Robotic Process Automation Intelligente
27 Giu 2019
di Michele Zanelli
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<img width="768" height="510" src="https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-768x510.jpg" class="card-responsive-img fit-img" alt="Concetto di Journey - percorso verso l&#039;AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-768x510.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-1085x720.jpg 1085w, https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-1628x1080.jpg 1628w, https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-1536x1019.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-133x88.jpg 133w, https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-1024x679.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI-300x199.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/05/14101814/Concetto-di-Journey-percorso-verso-lAI.jpg 2000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
AI Journey: la tua azienda è pronta per l’Intelligenza Artificiale?
08 Giu 2019
di Stefano Garavaglia
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<img width="768" height="691" src="https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-768x691.jpg" class="card-responsive-img fit-img" alt="intelligenza artificiale ed healthcare - assistenza agli anziani" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-768x691.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-800x720.jpg 800w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-1201x1080.jpg 1201w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-1536x1382.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-98x88.jpg 98w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-854x768.jpg 854w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-300x270.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani-1024x921.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2019/06/14104017/Intelligenza-artificiale-assistenza-anziani.jpg 2000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Healthcare: come l'Intelligenza Artificiale potrà prendersi cura delle persone fragili
05 Giu 2019
di Carlo Negri
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<img width="768" height="342" src="https://img.ai4business.it/wp-content/uploads/2019/05/14101625/intelligenza-artificiale-robot-768x342.jpg" class="card-responsive-img fit-img" alt="i" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2019/05/14101625/intelligenza-artificiale-robot-768x342.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/05/14101625/intelligenza-artificiale-robot-156x69.jpg 156w, https://img.ai4business.it/wp-content/uploads/2019/05/14101625/intelligenza-artificiale-robot-1024x456.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2019/05/14101625/intelligenza-artificiale-robot-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/05/14101625/intelligenza-artificiale-robot-300x134.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/05/14101625/intelligenza-artificiale-robot.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Artificial Intelligence: un mercato agli albori con grandi prospettive, anche in Italia
10 Mag 2019
di Alessandro Piva
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<img width="768" height="544" src="https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-768x544.jpg" class="card-responsive-img fit-img" alt="&#039;intelligenza artificiale" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-768x544.jpg 768w, https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-1016x720.jpg 1016w, https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-1523x1080.jpg 1523w, https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-1536x1089.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-2048x1452.jpg 2048w, https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-124x88.jpg 124w, https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-1024x726.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-scaled-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2017/08/18185922/shutterstock_341629238-300x213.jpg 300w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Aziende italiane e Artificial Intelligence: c'è consapevolezza?
18 Apr 2019
di Filippo Leccardi
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<img width="768" height="378" src="https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-768x378.jpg" class="card-responsive-img fit-img" alt="trasformazione digitale" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-768x378.jpg 768w, https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-1280x629.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-1920x944.jpg 1920w, https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-1536x755.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-156x77.jpg 156w, https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-1024x504.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015-300x148.jpg 300w, https://img.ai4business.it/wp-content/uploads/2018/09/14052104/Depositphotos_171315188_l-2015.jpg 1999w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />
Tech Company: la trasformazione digitale passa da nuove competenze e rinnovata capacità d'offerta
06 Feb 2019
di Raffaello Balocco
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