cx

applicazioni
Customer care omnicanale: dalla frammentazione all’esperienza integrata

20 Ott 2025
<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35-768x432.jpg" class="card-responsive-img fit-img" alt="Oracle AI World 2025" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/10/15112443/image-35.jpg 1920w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

EVENTI
Oracle AI World 2025: riflettori puntati su piattaforme dati, supercluster e servizi multicloud
15 Ott 2025
di Alessandra Castelli
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-768x432.jpg" class="card-responsive-img fit-img" alt="filiera italiana del software" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

applicazioni
Business transformation con l'AI: le metriche di ROI in alcuni use case
03 Ott 2025
di Mattia Lanzarone
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<img width="768" height="419" src="https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-768x419.jpeg" class="card-responsive-img fit-img" alt="intelligenza artificiale customer experience" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-768x419.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1280x698.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1920x1048.jpeg 1920w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1536x838.jpeg 1536w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-2048x1117.jpeg 2048w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-156x85.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1024x559.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-lq.jpeg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

report verizon
La customer experience con AI fa progressi, ma i benefici  per i clienti sono limitati
03 Set 2025
di Roberto Cosentino
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<img width="617" height="828" src="https://img.ai4business.it/wp-content/uploads/2025/06/06171756/image-6.png" class="card-responsive-img fit-img" alt="GenAI customer experience" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/06/06171756/image-6.png 617w, https://img.ai4business.it/wp-content/uploads/2025/06/06171756/image-6-537x720.png 537w, https://img.ai4business.it/wp-content/uploads/2025/06/06171756/image-6-66x88.png 66w, https://img.ai4business.it/wp-content/uploads/2025/06/06171756/image-6-572x768.png 572w, https://img.ai4business.it/wp-content/uploads/2025/06/06171756/image-6-lq.png 30w" sizes="(max-width: 617px) 100vw, 617px" data-eio="l" />

studio konecta bcg
GenAI nella customer experience: i cinque miti da sfatare
06 Giu 2025
di Alessandra Castelli
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/28175654/image-127-4-768x432.jpg" class="card-responsive-img fit-img" alt="ocelot AWS" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/28175654/image-127-4-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/28175654/image-127-4-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/28175654/image-127-4-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/28175654/image-127-4-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/28175654/image-127-4-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/28175654/image-127-4-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/28175654/image-127-4.jpg 1320w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Quantum computing
Ecco Ocelot, primo chip di calcolo quantistico di Amazon
28 Feb 2025
di Pierluigi Sandonnini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg" class="card-responsive-img fit-img" alt="AI Customer Service" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

AI e customer experience
AI e customer service: i dati di Zendesk
22 Feb 2025
di Federico Parravicini
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<img width="768" height="384" src="https://img.ai4business.it/wp-content/uploads/2024/08/30105237/shutterstock_2461235059-CX-768x384.jpg" class="card-responsive-img fit-img" alt="Service,Excellence,,High,Quality,Service,Concept.,Continuous,Improvement,And,Invest" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/08/30105237/shutterstock_2461235059-CX-768x384.jpg 768w, https://img.ai4business.it/wp-content/uploads/2024/08/30105237/shutterstock_2461235059-CX-156x78.jpg 156w, https://img.ai4business.it/wp-content/uploads/2024/08/30105237/shutterstock_2461235059-CX-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2024/08/30105237/shutterstock_2461235059-CX.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ANALISI
Da ChatGPT agli agenti virtuali: l’impatto dell'AI sulla comunicazione e sul business
30 Ago 2024
di Gianluca Maruzzella
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<img width="768" height="525" src="https://img.ai4business.it/wp-content/uploads/2024/03/21113826/Oracle-768x525.jpg" class="card-responsive-img fit-img" alt="Oracle" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/03/21113826/Oracle-768x525.jpg 768w, https://img.ai4business.it/wp-content/uploads/2024/03/21113826/Oracle-1053x720.jpg 1053w, https://img.ai4business.it/wp-content/uploads/2024/03/21113826/Oracle-129x88.jpg 129w, https://img.ai4business.it/wp-content/uploads/2024/03/21113826/Oracle-1024x700.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2024/03/21113826/Oracle-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2024/03/21113826/Oracle.jpg 1138w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

NEWS
Oracle integra l'AI generativa nella suite Fusion Cloud Applications
21 Mar 2024
di Redazione 
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