Customer Service

<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2017/11/13204502/Robotic-Process-Automation-768x512.jpg" class="card-responsive-img fit-img" alt="Osservatorio" decoding="async" fetchpriority="high" srcset="https://img.ai4business.it/wp-content/uploads/2017/11/13204502/Robotic-Process-Automation-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2017/11/13204502/Robotic-Process-Automation-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2017/11/13204502/Robotic-Process-Automation-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2017/11/13204502/Robotic-Process-Automation-300x200.jpg 300w, https://img.ai4business.it/wp-content/uploads/2017/11/13204502/Robotic-Process-Automation.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Osservatorio polimi
Il 40% delle aziende italiane utilizza la RPA, ma solo il 23% integra l'AI. Le PMI sono in ritardo
11 Mar 2025
di Pierluigi Sandonnini
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<img width="768" height="424" src="https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-768x424.jpeg" class="card-responsive-img fit-img" alt="ERP AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-768x424.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-156x86.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2023/09/26163114/word-image-18684-3.jpeg 969w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

approfondimento
ERP AI: la tecnologia che cambia la gestione dei processi aziendali
04 Mar 2025
di Carlo Lavalle
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-768x432.jpg" class="card-responsive-img fit-img" alt="Contact Center AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21231214/PXL_20250221_113821807.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

applicazioni
Contact center AI: come Assist Digital sta trasformando il customer service con l’intelligenza artificiale
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-768x432.jpg" class="card-responsive-img fit-img" alt="Agenti AI Customer Experience" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21221303/PXL_20250221_114411672.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Agenti AI
La svolta degli agenti AI nella customer experience: il punto di vista di indigo.ai
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg" class="card-responsive-img fit-img" alt="AI Customer Service" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21205650/PXL_20250221_113504002.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

AI e customer experience
AI e customer service: i dati di Zendesk
22 Feb 2025
di Federico Parravicini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-768x432.jpg" class="card-responsive-img fit-img" alt="AI customer management" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/02/21213426/PXL_20250221_112502891.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

Applicazioni
AI e customer management: il caso EssilorLuxottica
22 Feb 2025
di Federico Parravicini
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<img width="768" height="384" src="https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-768x384.jpg" class="card-responsive-img fit-img" alt="SeamlessM4T-V2 Meta" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-768x384.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-1280x640.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-1920x960.jpg 1920w, https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-1536x768.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-2048x1024.jpg 2048w, https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-156x78.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-1024x512.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/01/16172535/shutterstock_2162700245-Traduttore-scaled-lq.jpg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

tecnologia
SeamlessM4T-V2, il nuovo modello AI di Meta che traduce il parlato di 101 lingue
16 Gen 2025
di Pierluigi Sandonnini
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<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2018/04/14012608/cloud-AI-nuvola-robot-768x512.jpg" class="card-responsive-img fit-img" alt="responsabilità uso intelligenza artificiale piattaforme cloud" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2018/04/14012608/cloud-AI-nuvola-robot-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2018/04/14012608/cloud-AI-nuvola-robot-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2018/04/14012608/cloud-AI-nuvola-robot-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2018/04/14012608/cloud-AI-nuvola-robot-300x200.jpg 300w, https://img.ai4business.it/wp-content/uploads/2018/04/14012608/cloud-AI-nuvola-robot.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

approfondimento
Potenziare la competitività delle PMI con AI e Cloud
27 Nov 2024
di Maurizio Carmignani
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<img width="378" height="225" src="https://img.ai4business.it/wp-content/uploads/2023/12/18121611/word-image-21127-2.jpeg" class="card-responsive-img fit-img" alt="AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2023/12/18121611/word-image-21127-2.jpeg 378w, https://img.ai4business.it/wp-content/uploads/2023/12/18121611/word-image-21127-2-148x88.jpeg 148w, https://img.ai4business.it/wp-content/uploads/2023/12/18121611/word-image-21127-2-lq.jpeg 30w" sizes="(max-width: 378px) 100vw, 378px" data-eio="l" />

approfondimento
Retrieval Augmented Generation: perché garantisce risposte più accurate
19 Nov 2024
di Stefano Somenzi
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<img width="768" height="752" src="https://img.ai4business.it/wp-content/uploads/2024/11/19125637/image-25-768x752.png" class="card-responsive-img fit-img" alt="Omniscient" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/11/19125637/image-25-768x752.png 768w, https://img.ai4business.it/wp-content/uploads/2024/11/19125637/image-25-736x720.png 736w, https://img.ai4business.it/wp-content/uploads/2024/11/19125637/image-25-1104x1080.png 1104w, https://img.ai4business.it/wp-content/uploads/2024/11/19125637/image-25-90x88.png 90w, https://img.ai4business.it/wp-content/uploads/2024/11/19125637/image-25-785x768.png 785w, https://img.ai4business.it/wp-content/uploads/2024/11/19125637/image-25-lq.png 30w, https://img.ai4business.it/wp-content/uploads/2024/11/19125637/image-25.png 1536w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

tecnologia
Omniscient, ecco cosa può fare la piattaforma di Generative AI As-a-Service
19 Nov 2024
di Redazione 
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