Customer Service

<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-768x432.jpeg" class="card-responsive-img fit-img" alt="sintesi vocale gen AI" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" fetchpriority="high" srcset="https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-768x432.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-1280x720.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-156x88.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-640x360.jpeg 640w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-1024x576.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1.jpeg 1408w" data-eio="l" />

approfondimento
Sintesi vocale e GenAI: l’evoluzione della voce nell’era digitale
20 Gen 2026
di Gioele Fierro
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<img width="768" height="439" src="https://img.ai4business.it/wp-content/uploads/2025/07/09120727/shutterstock_2605446745-agenti-768x439.jpg" class="card-responsive-img fit-img" alt="Agentic software: la collaborazione tra persone e agenti AI, chiave per il futuro" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/07/09120727/shutterstock_2605446745-agenti-768x439.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/07/09120727/shutterstock_2605446745-agenti-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/07/09120727/shutterstock_2605446745-agenti-154x88.jpg 154w, https://img.ai4business.it/wp-content/uploads/2025/07/09120727/shutterstock_2605446745-agenti-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/07/09120727/shutterstock_2605446745-agenti.jpg 1000w" data-eio="l" />

vendor point of view
Agentic software: la collaborazione tra persone e agenti AI, chiave per il futuro
09 Gen 2026
di Mirella Castigli
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<img width="768" height="481" src="https://img.ai4business.it/wp-content/uploads/2025/12/19155435/immagine-che-contiene-architettura-cielo-aria-ap-768x481.jpeg" class="card-responsive-img fit-img" alt="De’ Longhi AI" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/12/19155435/immagine-che-contiene-architettura-cielo-aria-ap-768x481.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/12/19155435/immagine-che-contiene-architettura-cielo-aria-ap-1150x720.jpeg 1150w, https://img.ai4business.it/wp-content/uploads/2025/12/19155435/immagine-che-contiene-architettura-cielo-aria-ap-141x88.jpeg 141w, https://img.ai4business.it/wp-content/uploads/2025/12/19155435/immagine-che-contiene-architettura-cielo-aria-ap-1024x641.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/12/19155435/immagine-che-contiene-architettura-cielo-aria-ap-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2025/12/19155435/immagine-che-contiene-architettura-cielo-aria-ap.jpeg 1473w" data-eio="l" />

ai leader
Guma (Gruppo De’ Longhi): “Con AI e insourcing innoviamo puntando su ciò che porta valore misurabile”
19 Dic 2025
di Stefano Casini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1-768x432.jpeg" class="card-responsive-img fit-img" alt="AI governance" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1-768x432.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1-1280x720.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1-156x88.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1-1536x864.jpeg 1536w, https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1-640x360.jpeg 640w, https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1-1024x576.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2025/11/21105314/Immagine-1.jpeg 1921w" data-eio="l" />

approfondimento
Model diversification: perché le imprese stanno adottando un portafoglio di modelli AI
11 Dic 2025
di Fabio Lalli
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2024/12/13103922/shutterstock_2109008411-UFFICIO-768x432.jpg" class="card-responsive-img fit-img" alt="donne ai business" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/12/13103922/shutterstock_2109008411-UFFICIO-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2024/12/13103922/shutterstock_2109008411-UFFICIO-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2024/12/13103922/shutterstock_2109008411-UFFICIO-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2024/12/13103922/shutterstock_2109008411-UFFICIO-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2024/12/13103922/shutterstock_2109008411-UFFICIO.jpg 1000w" data-eio="l" />

partnership
Accenture e OpenAI si alleano per l'AI agentica nelle imprese
03 Dic 2025
di Redazione 
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-768x432.jpg" class="card-responsive-img fit-img" alt="AWS re:Invent 2025" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-1920x1080.jpg 1920w, https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/12/02125121/image-1-7.jpg 2000w" data-eio="l" />

AWS re:Invent 2025
Amazon spinge l’AI agentica nel cloud per le imprese di ogni settore
02 Dic 2025
di Alessandra Castelli
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-768x432.jpg" class="card-responsive-img fit-img" alt="Iperammortamento AI 2026" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA.jpg 1000w" data-eio="l" />

applicazioni
L’AI ridisegna le operation aziendali: automazione avanzata e task augmentation
20 Nov 2025
di Fabio Lalli
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-768x432.jpg" class="card-responsive-img fit-img" alt="sistemi multi-agente" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business.jpg 1921w" data-eio="l" />

vendor point of view
AI customer service: le aziende chiedono sicurezza, compliance e innovazione. Come soddisfarle
22 Ott 2025
di Emanuele Villa
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<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-768x512.jpg" class="card-responsive-img fit-img" alt="agenti AI Agentforce" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-1079x720.jpg 1079w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-1619x1080.jpg 1619w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-1536x1025.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-1024x683.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2.jpg 2048w" data-eio="l" />

report SALESFORCE
Agentic Enterprise Index: l’adozione degli agenti AI cresce del 119% nel primo semestre 2025
20 Ott 2025
di Alessandra Castelli
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<img width="768" height="421" src="https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-768x421.jpg" class="card-responsive-img fit-img" alt="customer care omnicanale" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-768x421.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-156x86.jpg 156w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-300x165.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers.jpg 997w" data-eio="l" />

applicazioni
Customer care omnicanale: dalla frammentazione all’esperienza integrata
20 Ott 2025
di Stefano Dessì
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