Customer Service

<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-768x432.jpg" class="card-responsive-img fit-img" alt="AI operation" decoding="async" fetchpriority="high" srcset="https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2024/08/10122215/shutterstock_2136489279-INDUSTRIA.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

applicazioni
L’AI ridisegna le operation aziendali: automazione avanzata e task augmentation
20 Nov 2025
di Fabio Lalli
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-768x432.jpg" class="card-responsive-img fit-img" alt="AI customer service" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/09/19112045/agenti_vocali_ai_ai4business.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

vendor point of view
AI customer service: le aziende chiedono sicurezza, compliance e innovazione. Come soddisfarle
22 Ott 2025
di Emanuele Villa
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<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-768x512.jpg" class="card-responsive-img fit-img" alt="agenti AI Agentforce" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-1079x720.jpg 1079w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-1619x1080.jpg 1619w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-1536x1025.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-1024x683.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/10/20115121/image-43-2.jpg 2048w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

report SALESFORCE
Agentic Enterprise Index: l’adozione degli agenti AI cresce del 119% nel primo semestre 2025
20 Ott 2025
di Alessandra Castelli
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<img width="768" height="421" src="https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-768x421.jpg" class="card-responsive-img fit-img" alt="customer care omnicanale" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-768x421.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-156x86.jpg 156w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-300x165.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers.jpg 997w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

applicazioni
Customer care omnicanale: dalla frammentazione all’esperienza integrata
20 Ott 2025
di Stefano Dessì
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-768x432.jpg" class="card-responsive-img fit-img" alt="Joule Agents" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-300x169.jpg 300w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-678x381.jpg 678w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

vendor point of view
Joule Agents: l’intelligenza multi-agentica che trasforma la produttività aziendale
09 Ott 2025
di Laura Zanotti
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<img width="768" height="273" src="https://img.ai4business.it/wp-content/uploads/2025/10/02133701/image-4-768x273.png" class="card-responsive-img fit-img" alt="Digital360 Awards 2025" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/10/02133701/image-4-768x273.png 768w, https://img.ai4business.it/wp-content/uploads/2025/10/02133701/image-4-1280x456.png 1280w, https://img.ai4business.it/wp-content/uploads/2025/10/02133701/image-4-1536x547.png 1536w, https://img.ai4business.it/wp-content/uploads/2025/10/02133701/image-4-156x56.png 156w, https://img.ai4business.it/wp-content/uploads/2025/10/02133701/image-4-1024x365.png 1024w, https://img.ai4business.it/wp-content/uploads/2025/10/02133701/image-4-lq.png 30w, https://img.ai4business.it/wp-content/uploads/2025/10/02133701/image-4.png 1570w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

eventi
Digital360 Awards 2025: l’AI protagonista dei progetti premiati dai CIO italiani
02 Ott 2025
di Redazione 
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<img width="768" height="448" src="https://img.ai4business.it/wp-content/uploads/2025/09/26155849/shutterstock_1654425181-Milano-768x448.jpg" class="card-responsive-img fit-img" alt="Strategic Procurement" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/26155849/shutterstock_1654425181-Milano-768x448.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/26155849/shutterstock_1654425181-Milano-151x88.jpg 151w, https://img.ai4business.it/wp-content/uploads/2025/09/26155849/shutterstock_1654425181-Milano-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/09/26155849/shutterstock_1654425181-Milano.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

vendor point of view
Supply Chain Collaboration: come rendere la filiera più resiliente, trasparente e sostenibile con l’aiuto dell’AI
29 Set 2025
di Annalisa Casali
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<img width="768" height="419" src="https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-768x419.jpeg" class="card-responsive-img fit-img" alt="AI consumer goods" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-768x419.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-1280x698.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-1920x1048.jpeg 1920w, https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-1536x838.jpeg 1536w, https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-2048x1117.jpeg 2048w, https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-156x85.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-1024x559.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/09/15133413/word-image-47760-1-lq.jpeg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

report salesforce
AI e strategie data-driven nel settore dei consumer goods
15 Set 2025
di Roberto Cosentino
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<img width="768" height="338" src="https://img.ai4business.it/wp-content/uploads/2025/03/07123947/shutterstock_2582185805-lavoro-768x338.jpg" class="card-responsive-img fit-img" alt="job curator" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/03/07123947/shutterstock_2582185805-lavoro-768x338.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/03/07123947/shutterstock_2582185805-lavoro-156x69.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/03/07123947/shutterstock_2582185805-lavoro-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/03/07123947/shutterstock_2582185805-lavoro.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

STUDIO stanford
L'AI sta iniziando a penalizzare i lavoratori più giovani. Un segnale da non ignorare
02 Set 2025
di Roberto Cosentino
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<img width="768" height="573" src="https://img.ai4business.it/wp-content/uploads/2025/09/02103021/image-1-1-768x573.jpg" class="card-responsive-img fit-img" alt="EY Italy AI Barometer 2025" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/02103021/image-1-1-768x573.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/02103021/image-1-1-965x720.jpg 965w, https://img.ai4business.it/wp-content/uploads/2025/09/02103021/image-1-1-118x88.jpg 118w, https://img.ai4business.it/wp-content/uploads/2025/09/02103021/image-1-1-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/09/02103021/image-1-1.jpg 1013w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

EY Italy AI Barometer 2025
AI in Italia: il 77% dei lavoratori ha avuto almeno un'esperienza diretta
02 Set 2025
di Pierluigi Sandonnini
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