Customer Service

report NTT DATA
2026 Global AI Report: perché la leadership nell’AI coincide con la leadership d’impresa

12 Feb 2026
<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2026/02/11164148/image-42-9-768x512.jpg" class="card-responsive-img fit-img" alt="Agenti AI PMI italiane" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/02/11164148/image-42-9-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/02/11164148/image-42-9-1080x720.jpg 1080w, https://img.ai4business.it/wp-content/uploads/2026/02/11164148/image-42-9-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2026/02/11164148/image-42-9-1024x683.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2026/02/11164148/image-42-9-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2026/02/11164148/image-42-9.jpg 1536w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

analisi
PMI italiane alla prova degli agenti AI
11 Feb 2026
di Giorgio Spina
Condividi il post
Condividi



<img width="768" height="431" src="https://img.ai4business.it/wp-content/uploads/2026/02/10114649/image-42-1-768x431.jpg" class="card-responsive-img fit-img" alt="adozione AI aziende" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/02/10114649/image-42-1-768x431.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/02/10114649/image-42-1-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2026/02/10114649/image-42-1-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2026/02/10114649/image-42-1-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2026/02/10114649/image-42-1.jpg 1024w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

analisi
Dall’uso sperimentale alla trasformazione: come le imprese stanno adottando l’AI
10 Feb 2026
di Irene Di Deo
Condividi il post
Condividi



<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2026/02/03160440/shutterstock_1150633346-pizza-hut-768x512.jpg" class="card-responsive-img fit-img" alt="AI customer service" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/02/03160440/shutterstock_1150633346-pizza-hut-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/02/03160440/shutterstock_1150633346-pizza-hut-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2026/02/03160440/shutterstock_1150633346-pizza-hut-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2026/02/03160440/shutterstock_1150633346-pizza-hut.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

applicazioni
Chatbot per il servizio clienti: i casi più innovativi e cosa insegnano
03 Feb 2026
di Alessandro Longo
Condividi il post
Condividi



<img width="768" height="419" src="https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-768x419.jpeg" class="card-responsive-img fit-img" alt="AI customer care" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-768x419.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1280x698.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1920x1048.jpeg 1920w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1536x838.jpeg 1536w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-2048x1117.jpeg 2048w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-156x85.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1024x559.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-lq.jpeg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ANALISI
Customer care e AI: per le PMI italiane adozione al rallentatore
29 Gen 2026
di Gabriele Feudo
Condividi il post
Condividi



<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2023/03/16035116/code-writer-768x512.jpg" class="card-responsive-img fit-img" alt="vibecoding" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2023/03/16035116/code-writer-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2023/03/16035116/code-writer-1079x720.jpg 1079w, https://img.ai4business.it/wp-content/uploads/2023/03/16035116/code-writer-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2023/03/16035116/code-writer-1024x683.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2023/03/16035116/code-writer-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2023/03/16035116/code-writer-300x200.jpg 300w, https://img.ai4business.it/wp-content/uploads/2023/03/16035116/code-writer.jpg 1280w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

analisi
Il vibecoding non ucciderà il software aziendale
28 Gen 2026
di Alessandra Castelli
Condividi il post
Condividi



<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-768x432.jpg" class="card-responsive-img fit-img" alt="AI generativa imprese italiane" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/09/25225349/business_transformation_con_l_ai_ai4business.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

scenari
Aziende italiane in ritardo sull’AI generativa: i dati UE
23 Gen 2026
di Alessandro Longo
Condividi il post
Condividi



<img width="768" height="512" src="https://img.ai4business.it/wp-content/uploads/2026/01/21101849/image-22-2-768x512.jpg" class="card-responsive-img fit-img" alt="OpenAI ServiceNow" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/01/21101849/image-22-2-768x512.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/01/21101849/image-22-2-1080x720.jpg 1080w, https://img.ai4business.it/wp-content/uploads/2026/01/21101849/image-22-2-132x88.jpg 132w, https://img.ai4business.it/wp-content/uploads/2026/01/21101849/image-22-2-1024x683.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2026/01/21101849/image-22-2-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2026/01/21101849/image-22-2.jpg 1536w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

partnership
OpenAI e ServiceNow portano gli agenti AI nel software aziendale
21 Gen 2026
di Alessandra Castelli
Condividi il post
Condividi



<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-768x432.jpeg" class="card-responsive-img fit-img" alt="sintesi vocale gen AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-768x432.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-1280x720.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-156x88.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-640x360.jpeg 640w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-1024x576.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2026/01/20103723/word-image-51305-1.jpeg 1408w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

approfondimento
Sintesi vocale e GenAI: l’evoluzione della voce nell’era digitale
20 Gen 2026
di Gioele Fierro
Condividi il post
Condividi