customer experience

report capgemini
Cloud e agenti AI: il nuovo asse competitivo nei servizi finanziari

27 Nov 2025
<img width="768" height="415" src="https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro-768x415.jpg" class="card-responsive-img fit-img" alt="Upskilling AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro-768x415.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro-156x84.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro.jpg 1000w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

lavoro
AI in azienda: come upskilling e reskilling dei dipendenti generano ROI e produttività
10 Nov 2025
di Fabio Lalli
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-768x432.jpg" class="card-responsive-img fit-img" alt="small language model" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-300x169.jpg 300w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-678x381.jpg 678w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

tecnologia
Small language model: la nuova architettura dell’AI enterprise
03 Nov 2025
di Fabio Lalli
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<img width="768" height="421" src="https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-768x421.jpg" class="card-responsive-img fit-img" alt="customer care omnicanale" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-768x421.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-156x86.jpg 156w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-300x165.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers.jpg 997w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

applicazioni
Customer care omnicanale: dalla frammentazione all’esperienza integrata
20 Ott 2025
di Stefano Dessì
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<img width="768" height="419" src="https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-768x419.jpeg" class="card-responsive-img fit-img" alt="2025 AI Cities Index Singapore" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-768x419.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-1280x698.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-1920x1048.jpeg 1920w, https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-1536x838.jpeg 1536w, https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-2048x1117.jpeg 2048w, https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-156x85.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-1024x559.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/08/05101802/word-image-46834-1-lq.jpeg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

eventi
AI Demo Day 2025: il 23 ottobre a Milano per portare l’intelligenza artificiale “in produzione”
15 Ott 2025
di Redazione 
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<img width="768" height="419" src="https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-768x419.jpeg" class="card-responsive-img fit-img" alt="Osservabilità" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-768x419.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-1280x698.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-1920x1048.jpeg 1920w, https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-1536x838.jpeg 1536w, https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-2048x1117.jpeg 2048w, https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-156x85.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-1024x559.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/10/10130203/word-image-48789-1-lq.jpeg 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

report dynatrace
Lo stato dell’osservabilità 2025: dall’IT alla governance aziendale nell’era dell’AI
10 Ott 2025
di Roberto Cosentino
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine-768x432.jpg" class="card-responsive-img fit-img" alt="attacco autonomo AI" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/10/03181925/Immagine.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

scenari
Perché gli "early adopter" dell’AI  hanno un vantaggio competitivo in azienda
10 Ott 2025
di Mattia Lanzarone
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<img width="768" height="378" src="https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-768x378.png" class="card-responsive-img fit-img" alt="Gemini Enterprise" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-768x378.png 768w, https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-1280x631.png 1280w, https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-1920x946.png 1920w, https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-1536x757.png 1536w, https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-2048x1009.png 2048w, https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-156x77.png 156w, https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-1024x504.png 1024w, https://img.ai4business.it/wp-content/uploads/2025/10/09182348/image-25-lq.png 30w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

ai generativa
Gemini Enterprise: l’interfaccia intuitiva che collega i dipendenti con l’AI aziendale
09 Ott 2025
di Pierluigi Sandonnini
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-768x432.jpg" class="card-responsive-img fit-img" alt="Joule Agents" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-300x169.jpg 300w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25-678x381.jpg 678w, https://img.ai4business.it/wp-content/uploads/2021/06/15011348/ai25.jpg 1921w" sizes="(max-width: 768px) 100vw, 768px" data-eio="l" />

vendor point of view
Joule Agents: l’intelligenza multi-agentica che trasforma la produttività aziendale
09 Ott 2025
di Laura Zanotti
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