customer experience

<img width="768" height="348" src="https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-768x348.jpg" class="card-responsive-img fit-img" alt="Multilingual Support" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" fetchpriority="high" srcset="https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-768x348.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-1280x580.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-1920x870.jpg 1920w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-1536x696.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-2048x928.jpg 2048w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-156x71.jpg 156w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-1024x464.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-lq.jpg 30w" data-eio="l" />

approfondimento
Real-Time Multilingual Support: come funziona l'AI generativa nel customer care globale
20 Mar 2026
di Giovanni Masi
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-768x432.jpg" class="card-responsive-img fit-img" alt="cyber resilienza europa" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10.jpg 1920w" data-eio="l" />

approfondimento
Dalla gestione all'orchestrazione: perché l’iBPMS è il cuore dell’impresa intelligente
17 Mar 2026
di Giovanni Clericò
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-768x432.jpeg" class="card-responsive-img fit-img" alt="Ferrovie dello Stato Salesforce" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-768x432.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-1280x720.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-156x88.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-640x360.jpeg 640w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-1024x576.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto.jpeg 1472w" data-eio="l" />

applicazioni
Ferrovie dello Stato Italiane e Salesforce: sistemi agentici per passeggeri, merci e logistica
11 Mar 2026
di Stefano Casini
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<img width="768" height="555" src="https://img.ai4business.it/wp-content/uploads/2026/03/10105607/image-43-768x555.jpg" class="card-responsive-img fit-img" alt="Fine delle barriere linguistiche? Come l’AI sta cambiando la traduzione nelle aziende globali" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/03/10105607/image-43-768x555.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/03/10105607/image-43-996x720.jpg 996w, https://img.ai4business.it/wp-content/uploads/2026/03/10105607/image-43-122x88.jpg 122w, https://img.ai4business.it/wp-content/uploads/2026/03/10105607/image-43-1024x740.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2026/03/10105607/image-43-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2026/03/10105607/image-43.jpg 1141w" data-eio="l" />

ricerca deepl
Fine delle barriere linguistiche? Come l’AI sta cambiando la traduzione nelle aziende globali
10 Mar 2026
di Alessandra Castelli
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<img width="768" height="418" src="https://img.ai4business.it/wp-content/uploads/2026/02/23113535/image-54-768x418.png" class="card-responsive-img fit-img" alt="Edge e RAN AI-native: si apre la partita industriale delle telecomunicazioni" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/02/23113535/image-54-768x418.png 768w, https://img.ai4business.it/wp-content/uploads/2026/02/23113535/image-54-1280x696.png 1280w, https://img.ai4business.it/wp-content/uploads/2026/02/23113535/image-54-156x85.png 156w, https://img.ai4business.it/wp-content/uploads/2026/02/23113535/image-54-1024x557.png 1024w, https://img.ai4business.it/wp-content/uploads/2026/02/23113535/image-54-lq.png 30w, https://img.ai4business.it/wp-content/uploads/2026/02/23113535/image-54.png 1463w" data-eio="l" />

report nvidia
Edge e RAN AI-native: si apre la partita industriale delle telecomunicazioni
23 Feb 2026
di Giovanni Clericò
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<img width="768" height="419" src="https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-768x419.jpeg" class="card-responsive-img fit-img" alt="Predictive lead scoring" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-768x419.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1280x698.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1920x1048.jpeg 1920w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1536x838.jpeg 1536w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-2048x1117.jpeg 2048w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-156x85.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-1024x559.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/09/03122525/word-image-47403-1-lq.jpeg 30w" data-eio="l" />

ANALISI
Customer care e AI: per le PMI italiane adozione al rallentatore
29 Gen 2026
di Gabriele Feudo
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<img width="768" height="419" src="https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-768x419.jpeg" class="card-responsive-img fit-img" alt="agenti AI nel settore finanziario" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-768x419.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-1280x698.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-1920x1048.jpeg 1920w, https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-1536x838.jpeg 1536w, https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-2048x1117.jpeg 2048w, https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-156x85.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-1024x559.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2025/11/27124137/mi-serve-unimmagine-che-illustri-questo-concetto-lq.jpeg 30w" data-eio="l" />

report capgemini
Cloud e agenti AI: il nuovo asse competitivo nei servizi finanziari
27 Nov 2025
di Roberto Cosentino
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<img width="768" height="415" src="https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro-768x415.jpg" class="card-responsive-img fit-img" alt="middle management AI" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro-768x415.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro-156x84.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/09/03131608/shutterstock_2021639270-lavoro.jpg 1000w" data-eio="l" />

lavoro
AI in azienda: come upskilling e reskilling dei dipendenti generano ROI e produttività
10 Nov 2025
di Fabio Lalli
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-768x432.jpg" class="card-responsive-img fit-img" alt="gtc 2026" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-300x169.jpg 300w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266-678x381.jpg 678w, https://img.ai4business.it/wp-content/uploads/2021/06/15010238/5266.jpg 1921w" data-eio="l" />

tecnologia
Small language model: la nuova architettura dell’AI enterprise
03 Nov 2025
di Fabio Lalli
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<img width="768" height="421" src="https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-768x421.jpg" class="card-responsive-img fit-img" alt="customer care omnicanale" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-768x421.jpg 768w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-156x86.jpg 156w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers-300x165.jpg 300w, https://img.ai4business.it/wp-content/uploads/2019/10/14134921/Customer-Engagement-Report-Saleforce-Connected-Shoppers.jpg 997w" data-eio="l" />

applicazioni
Customer care omnicanale: dalla frammentazione all’esperienza integrata
20 Ott 2025
di Stefano Dessì
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