customer experience

ai agentica
Amazon Connect: l’AI entra nei processi aziendali

29 Apr 2026
<img width="768" height="349" src="https://img.ai4business.it/wp-content/uploads/2026/04/21092034/image-91-768x349.jpg" class="card-responsive-img fit-img" alt="Adobe AI agent" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/04/21092034/image-91-768x349.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/04/21092034/image-91-1280x582.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2026/04/21092034/image-91-1536x699.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2026/04/21092034/image-91-156x71.jpg 156w, https://img.ai4business.it/wp-content/uploads/2026/04/21092034/image-91-1024x466.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2026/04/21092034/image-91-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2026/04/21092034/image-91.jpg 1746w" data-eio="l" />

scenari
Adobe lancia CX Enterprise, piattaforma basata su agenti AI
21 Apr 2026
di Pierluigi Sandonnini
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<img width="768" height="429" src="https://img.ai4business.it/wp-content/uploads/2026/04/15160844/word-image-55168-1-768x429.jpeg" class="card-responsive-img fit-img" alt="IDC fiducia AI" sizes="(min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" srcset="https://img.ai4business.it/wp-content/uploads/2026/04/15160844/word-image-55168-1-768x429.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2026/04/15160844/word-image-55168-1-1280x714.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2026/04/15160844/word-image-55168-1-156x88.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2026/04/15160844/word-image-55168-1-1024x572.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2026/04/15160844/word-image-55168-1-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2026/04/15160844/word-image-55168-1.jpeg 1376w" data-eio="l" />

report SAS-IDC
AI, in Italia cresce l’adozione ma resta aperto il nodo della fiducia
15 Apr 2026
di Roberto Cosentino
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale-768x432.jpg" class="card-responsive-img fit-img" alt="agentic execution" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2025/03/29133808/Software-Intelligenza-Artificiale.jpg 1920w" data-eio="l" />

analisi mckinsey
La fabbrica degli agenti AI: come cambia lo sviluppo software
15 Apr 2026
di Fabio Lalli
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<img width="768" height="1073" src="https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-768x1073.jpg" class="card-responsive-img fit-img" alt="Copertina_Lalli" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-768x1073.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-515x720.jpg 515w, https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-773x1080.jpg 773w, https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-1100x1536.jpg 1100w, https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-1466x2048.jpg 1466w, https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-63x88.jpg 63w, https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-550x768.jpg 550w, https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2026/04/10170743/Copertina_Lalli.jpg 1910w" data-eio="l" />

libri
Una "Pelle Digitale"’: così l’AI "invisibile" ridisegna il business e il potere
10 Apr 2026
di Stefano Casini
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<img width="768" height="429" src="https://img.ai4business.it/wp-content/uploads/2026/03/25104706/word-image-54168-1-768x429.jpeg" class="card-responsive-img fit-img" alt="Banche retail, perché l’AI agentica può ridurre costi e tempi decisionali" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2026/03/25104706/word-image-54168-1-768x429.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2026/03/25104706/word-image-54168-1-1280x714.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2026/03/25104706/word-image-54168-1-156x88.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2026/03/25104706/word-image-54168-1-1024x572.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2026/03/25104706/word-image-54168-1-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2026/03/25104706/word-image-54168-1.jpeg 1376w" data-eio="l" />

report BCG
Banche retail, perché l’AI agentica può ridurre costi e tempi decisionali
25 Mar 2026
di Roberto Cosentino
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<img width="768" height="348" src="https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-768x348.jpg" class="card-responsive-img fit-img" alt="Multilingual Support" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-768x348.jpg 768w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-1280x580.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-1920x870.jpg 1920w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-1536x696.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-2048x928.jpg 2048w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-156x71.jpg 156w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-1024x464.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2026/02/04125010/image-14-lq.jpg 30w" data-eio="l" />

approfondimento
Real-Time Multilingual Support: come funziona l'AI generativa nel customer care globale
20 Mar 2026
di Giovanni Masi
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-768x432.jpg" class="card-responsive-img fit-img" alt="cyber resilienza europa" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-768x432.jpg 768w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-1280x720.jpg 1280w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-156x88.jpg 156w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-1536x864.jpg 1536w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-640x360.jpg 640w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-1024x576.jpg 1024w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10-lq.jpg 30w, https://img.ai4business.it/wp-content/uploads/2023/09/26111500/MicrosoftTeams-image-10.jpg 1920w" data-eio="l" />

approfondimento
Dalla gestione all'orchestrazione: perché l’iBPMS è il cuore dell’impresa intelligente
17 Mar 2026
di Giovanni Clericò
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<img width="768" height="432" src="https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-768x432.jpeg" class="card-responsive-img fit-img" alt="Ferrovie dello Stato Salesforce" sizes="auto, (min-width: 1348px) 394px, (min-width: 992px) calc(26.19vw + 22px), (min-width: 600px) calc(50vw - 58px), calc(100vw - 34px)" decoding="async" loading="lazy" srcset="https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-768x432.jpeg 768w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-1280x720.jpeg 1280w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-156x88.jpeg 156w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-640x360.jpeg 640w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-1024x576.jpeg 1024w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto-lq.jpeg 30w, https://img.ai4business.it/wp-content/uploads/2026/03/10181348/immagine-che-contiene-trasporto-treno-trasporto.jpeg 1472w" data-eio="l" />

applicazioni
Ferrovie dello Stato Italiane e Salesforce: sistemi agentici per passeggeri, merci e logistica
11 Mar 2026
di Stefano Casini
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